Last updated: May 16, 2025

At Luni Gold, we are committed to delivering your jewelry safely, securely, and on time. This Shipping & Delivery Policy outlines the key information about shipping methods, costs, timelines, and conditions for orders placed within the United States.

1. Shipping Locations

We currently ship to all 50 U.S. states, including APO/FPO addresses and U.S. territories. International shipping is not yet available but may be added in the future.

2. Processing Time

  • Orders are typically processed within 1–2 business days.
  • Custom or made-to-order items may require additional production time (up to 7–10 business days).
  • Orders placed on weekends or holidays will be processed the next business day.

3. Shipping Options & Estimated Delivery

We offer the following shipping methods within the United States:

  • Standard Shipping (3–6 business days) – Free for all orders
  • Expedited Shipping (2–3 business days) – $9.99
  • Overnight Shipping (1 business day) – $29.99

All shipments include tracking and insurance.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment through the carrier’s website.

5. Shipping Carriers

We use trusted shipping partners such as USPS, UPS, and FedEx, depending on the destination and service selected.

6. Shipping Confirmation & Delivery

  • Signature may be required for high-value orders.
  • If your package shows as delivered but you have not received it, please contact us within 48 hours.
  • We are not responsible for lost or stolen packages after confirmed delivery.

7. Delays & Force Majeure

We are not responsible for delays caused by events beyond our control, including weather conditions, carrier delays, customs clearance, or other unforeseen circumstances.

8. Address Accuracy

Please ensure your shipping address is correct before placing your order. We are not responsible for packages delayed or lost due to incorrect or incomplete addresses.

9. Shipping Updates

In rare cases of extended delays or stock issues, our team will proactively contact you via email or phone with options.

10. Contact Us

If you have any questions about your shipment or need help with delivery, please reach out to us:

Luni Gold Support
Email: support@luni-gold.com
Phone: +90 (212) 517-2560
U.S. Support Hours: Monday–Friday, 9 AM to 5 PM EST
Address: Bindirek Mah, Dizdariye Çeşmesi Sk. No:55/1, 34120 Fatih/İstanbul
U.S. Logistics Office: [Insert U.S. warehouse or fulfillment partner address if available]